Refund policy

 

Last updated: 18 October 2026

At Beverlys, customer satisfaction is important to us. Please review our return, refund, and cancellation conditions below before making a purchase.

1. Return Period

  • 7 days from delivery: Please contact us within 7 calendar days of receiving your order to report a damaged, defective, incorrect, or other return-related issue.

  • 30 days for defective goods: Where applicable under South African consumer law, customers may have up to 6 months to return defective goods for a legally available remedy. The 7-day reporting period above does not limit these rights.

  • Change-of-mind returns: Contact us within 7 calendar days of delivery to ask whether your item qualifies. Approval depends on the circumstances and applicable law.

2. Conditions for Returns

To help us process your request, please:

  • Provide your order number and the email address used for your purchase.

  • Include photographs or videos showing the problem, where applicable.

  • Keep the item and its packaging until our support team advises you on the next steps.

  • Wait for return instructions before sending any item back.

Items must not be damaged through misuse or unauthorised modification if this is the reason for the return request. This condition does not remove any rights you have under applicable law.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, email us within 7 calendar days of delivery at berverlyshop@gmail.com.

Include your order number, a description of the issue, and clear photographs where possible.

We will assess your request and arrange an appropriate remedy, which may include a repair, replacement, or refund, as required by applicable law. Statutory rights relating to defective goods remain unaffected by the 7-day reporting period.

4. Refund Processing Time

Once a refund has been approved:

  • Within 3–5 business days: Beverlys will aim to initiate the refund.

  • Additional 5–10 business days: Your bank or payment provider may need this additional time to reflect the refund in your account.

These are estimated processing times and may vary by payment provider. Where applicable law requires a faster remedy, the legal requirement takes precedence.

5. Non-Returnable Items

Where legally permitted, the following may be excluded from voluntary change-of-mind returns:

  • Personal-care or hygiene products that have been unsealed after delivery.

  • Items damaged through misuse or neglect.

  • Items specifically identified as non-returnable where such an exclusion is lawful.

These exclusions do not apply where they would unlawfully limit your consumer rights.

6. Return Shipping Costs

  • Defective, damaged, or incorrect items: Beverlys will cover return shipping where required by law.

  • Eligible change-of-mind returns: Customers may be responsible for return shipping costs where legally permitted.

  • Return instructions: Contact us before shipping an item back so we can confirm the correct procedure.

7. Order Cancellations

Please email berverlyshop@gmail.com as soon as possible if you want to cancel an order.

  • Before dispatch: We will try to cancel the order before it is shipped.

  • After dispatch: The order may need to be handled as a return, subject to applicable cancellation rights.

  • Online purchases: Certain South African online transactions may qualify for cancellation within 7 days under the Electronic Communications and Transactions Act, subject to applicable exceptions and conditions.

8. How to Request a Return or Refund

  1. Email berverlyshop@gmail.com within the applicable period.

  2. Include your order number and reason for the request.

  3. Attach photographs or supporting evidence, if relevant.

  4. Wait for our team to respond, ideally within 2 business days.

  5. Follow the return instructions provided.

Please do not send products to an unconfirmed return address.

9. South African Consumer Protection

This policy is intended to comply with the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and other applicable South African legislation.

Nothing in this policy removes any mandatory statutory right. Where applicable law provides a longer period or a different remedy, the law takes precedence.

10. Contact Information

Store: Beverlys
Email: berverlyshop@gmail.com

For return, refund, or cancellation enquiries, please contact us using the email above. We will do our best to resolve your concern fairly and